Returning Damaged / Defective Items
In cases of damage or defect, the item should be returned to Gladco Supply for inspection before a determination can be made as to the state of the product.
Who covers the return shipping cost?
Gladco Supply will provide a prepaid return shipping label in cases where items have arrived in damaged condition or are confirmed by a Gladco Supply representative to be defective.
For all other cases, return shipping costs are the responsibility of the customer.
Under no circumstance does Gladco Supply reimburse (or provide credit) for return shipping costs incurred by the customer. If a product is damaged or defective, the recipient must make arrangements with Gladco Supply support as to how the return should be handled prior to placing the items back in transit to Gladco Supply.
How to request an RMA (Return Merchandise Authorization)
Contact Customer Support through the online "Contact Us" form to request Return Merchandise Authorization (RMA) number. You must make this request within 30 days of receiving the shipment.
Be sure to specify the reason for the return request in the body of your "Question," and indicate any preference for replacement (whether exchanging for an identical product or selecting an alternate style, size or color) or a refund.
Write "Return Authorization Request" in the subject line of your request. Provide the item number and a description of the damage.
What the Return Process Usually Entails
Print and fill out the Gladco Supply Return form (usually included in the initial reply to your RMA request)
Include the paperwork in your returning package along with your returning items.
Write the RMA number conspicuously on the outside of the package to ensure proper routing upon receipt.
Ship the package to:
Gladco Supply
500 Lora Drive
Bryant, AR 72011
You will be notified when your return is received at our facilities with an indication as to what will follow.
If you have requested a refund, be advised that returning funds usually take 7-10 days to appear in the account used to make the purchase (depending on the processing speed of the bank that issued the funds).
If you have requested an exchange in a different size or style, an email will be sent letting you know once the reprint has been initiated.
Returning dark apparel items may only be swapped for a different dark apparel style of equal or lesser value.
Returning light apparel items may only be swapped for a different light apparel style of equal or lesser value.
Returning nonapparel items may only be swapped for a similar nonapparel item of equal or lesser value.